At Toledo Door and Window, we pride ourselves on providing high-quality, custom-tailored products to meet the specific needs of our customers. Due to the nature of our business, most of the items we sell are custom-sized, special-order products. As such, the following return policy applies:
Custom-Sized and Special-Order Products
- Non-Returnable: All custom-sized and special-order products are final sale and are not eligible for return. These products are made to your specific measurements and specifications, making them unique and non-resalable.
Stock Items
- Eligible for Return: Stock items such as standard garage doors and openers may be eligible for return prior to installation.
- Non-Returnable After Installation: Once installation has commenced, these items are considered used and are not eligible for return.
Electrical Components
- Non-Returnable: Electrical components, including but not limited to parts for garage door openers, are not eligible for return under any circumstances due to the risk of tampering and the specialized nature of these items.
Cut Material
- Non-Returnable: Materials such as door cables, springs, and weatherstripping that have been cut to size are non-returnable. Once these items have been customized or altered, they cannot be restocked or resold.
Returnable Items
- Eligible for Return: Only select items such as remote controls, keyless entries, and certain door parts are eligible for return. These items must be in their original, unopened packaging and in new, unused condition.
- Return Conditions: To be eligible for a return, these items must be returned within 30 days of purchase with proof of purchase.
Return Process
- Authorization Required: All returns must be pre-authorized by Toledo Door and Window. Please contact our customer service department to obtain a return authorization number before returning any item.
- Restocking Fees: A restocking fee may apply to eligible returns.
Final Sale Items
- Non-Returnable: All clearance, discounted, and final sale items are not eligible for return.
This policy is designed to ensure that we can continue to offer custom, high-quality products to all our customers while maintaining the highest standards of service.
For any questions regarding this return policy or to inquire about a specific item, please contact Toledo Door and Window’s customer service department.